1.5  Diagnostics and Support

The INES GPIB for Windows provides a facility to log the interface calls and bus communication of your application. In order to create (or re-initialize) a log file, you must run the iediag.exe command line application from the \tools subdirectory of the INES GPIB installation directory. The iediag.exe application creates a log file named iediag.log in the root directory of your disk drive c: and gathers system information which is written to the first lines of the file.

Whenever a GPIB function library (DLL) is used the first time by your application program it checks for a file named c:\iediag.log to be present. If it is present, interface calls and bus communication are logged by appending lines to that file.

You can use a text editor (wordpad) to view the information in the log file. No further tools are required.

Please note that logging requires computing and IO resources and makes applications using the GPIB interface run slower than they do run with logging disabled. For that reason make sure to remove the log file ( or rename it to a name different to iediag.log ) when logging is no more required.

When you are contacting technical support, please provide the log file with your request by following the prodedure below.

  1. Before starting your application program please run the iediag.exe tool. It is located in the \tools subdirectory of the INES GPIB installation directory.
  2. Then, run your application until the problem occurs.
  3. After finishing your application program, the file C:\iediag.log should contain logging data. Please attach this file to your request.